manak24 takes your privacy seriously. This Policy explains exactly what personal data we collect, why we collect it, how it is used and protected, and the rights you hold as a data subject. Please read it carefully.
This Privacy Policy ("Policy") is published by manak24 ("the Platform", "the Company", "we", "us", "our") and applies to all personal data collected from users ("you", "the User", "the Player") in connection with your registration for and use of the manak24 online gaming platform accessible at manak24.cam.
manak24 operates as an online sports betting and live casino platform serving users primarily in Malaysia and other permitted markets. In the course of providing our services — including account registration, identity verification, payment processing, customer support, and promotional communications — we necessarily collect, store, and process certain personal data about you.
We are committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection law. This Policy is designed to give you a complete and clear picture of our data practices. By creating an account on manak24, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
manak24 will never sell your personal data to third parties for their own marketing purposes. Your data is used solely to operate and improve the Platform, comply with legal obligations, and communicate with you about your account and our services.
The following terms carry the meanings set out below throughout this Policy:
manak24 collects personal data from you directly (through registration forms, KYC submissions, and customer support interactions) and automatically (through your use of the Platform). The categories of data we collect are detailed below.
Sensitive Data: manak24 does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, health data, or biometric data beyond what is strictly required for age and identity verification under applicable regulatory obligations.
manak24 processes your personal data for the following defined purposes:
manak24 will not use your personal data for any purpose incompatible with those listed above without first obtaining your explicit consent, unless required to do so by applicable law.
manak24 processes personal data on the following legal grounds, depending on the nature and purpose of the processing activity:
manak24 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your data with the following categories of recipients strictly on a need-to-know basis:
When you make a deposit or request a withdrawal, your transaction data is shared with our payment partners — including Malaysian e-wallet providers (such as Touch'n Go eWallet, Boost, and GrabPay), banking partners (Maybank, CIMB, Public Bank, Hong Leong Bank) via DuitNow/FPX, and cryptocurrency processing services. These providers process your financial data solely to fulfil your transaction request.
Identity documents submitted during KYC are processed by specialist third-party verification providers under strict data processing agreements. These providers assist in confirming the authenticity of your identification documents and verifying your age and identity.
manak24 may be required by law to disclose personal data — including account history, transaction records, and identity information — to regulatory bodies, law enforcement agencies, financial intelligence units, or other competent authorities upon receipt of a lawful request or court order.
Personal data may be processed by our hosting providers, cloud infrastructure partners, and software vendors who provide the technical infrastructure underlying the Platform. All such partners operate under contractual data processing agreements that bind them to handle your data in compliance with this Policy.
All third-party data processors engaged by manak24 are required to maintain appropriate technical and organisational security measures consistent with applicable data protection standards. manak24 remains responsible for ensuring that third-party processors adhere to these obligations.
manak24 uses cookies and similar tracking technologies (such as pixel tags and session tokens) to operate the Platform, remember your preferences, maintain your login session, and understand how users interact with our services.
You may configure your browser to refuse all cookies or to alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of the Platform, including the ability to maintain your login session.
manak24 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following indicative retention periods apply:
Upon expiry of the applicable retention period, personal data is either securely deleted or anonymised so that it can no longer be attributed to you as an identifiable individual.
manak24 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include:
While manak24 takes all reasonable precautions to secure your personal data, no system is completely immune to security risks. You are encouraged to maintain a strong, unique password for your manak24 account and to enable two-factor authentication.
Subject to applicable law and certain limited exceptions (such as legal retention obligations), you hold the following rights in respect of your personal data held by manak24:
You may request a copy of the personal data manak24 holds about you and information about how it is processed.
You may request the correction of inaccurate or incomplete personal data. Some updates can be made directly in your account settings.
You may request deletion of your personal data where it is no longer necessary for the purposes collected, subject to legal retention requirements.
You may object to processing based on legitimate interests, including direct marketing. Objections to marketing are processed without delay.
You may request that processing be restricted in certain circumstances — for example, while the accuracy of data is being contested.
Where processing is based on consent or contract, you may request a copy of your data in a structured, machine-readable format.
Where processing is based on your consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing carried out prior to withdrawal.
You have the right to lodge a complaint with the relevant supervisory authority if you believe your personal data has been handled unlawfully.
To exercise any of the above rights, please contact our support team via live chat or at the email address listed in Section 15. We will acknowledge your request within five (5) business days and aim to fulfil it within thirty (30) calendar days, subject to any legal exceptions that may apply.
manak24 is strictly intended for individuals who are at least 21 years of age. We do not knowingly collect personal data from anyone under the age of 21. Age verification is a mandatory step in the KYC process, and we reserve the right to request proof of age at any time during your use of the Platform.
If manak24 discovers or has reason to believe that personal data has been collected from a person under the age of 21, we will promptly close the associated account, delete the relevant personal data to the extent permissible by law, and report the matter to the appropriate authorities where required.
If you have reason to believe that a minor has registered an account on manak24, please contact our support team immediately so that appropriate action can be taken.
The manak24 Platform may contain integrations with or references to third-party services — including game content providers, live streaming services, and analytics tools. These third-party services operate under their own privacy policies and data practices, which are independent of manak24's Policy. manak24 is not responsible for the privacy practices or data handling of third-party service providers.
Game content provided by third-party studios accessible through the manak24 Platform is subject to those studios' own terms. While manak24 takes steps to ensure that game providers meet appropriate data protection standards, users should be aware that certain gameplay data may be processed by those providers in accordance with their own policies.
In the course of operating the Platform and delivering services to users across Malaysia and other permitted markets, manak24 may transfer your personal data to recipients located outside Malaysia. Such transfers occur where operationally necessary — for example, where our cloud infrastructure, KYC providers, or payment processors are based in other jurisdictions.
When personal data is transferred internationally, manak24 takes steps to ensure that appropriate safeguards are in place, including the use of contractual protections (such as standard contractual clauses) that require recipient organisations to handle your data with a standard of protection equivalent to that applicable in Malaysia.
manak24 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. The date of the most recent revision will always be displayed at the top of this page.
Where changes are material — for example, where we introduce a new category of data collection or a new purpose for processing — we will notify registered users by email to their registered address or through a prominent in-platform notification prior to the change taking effect, and where required by law, we will seek fresh consent.
Your continued use of the manak24 Platform after any revision to this Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed of how your personal data is being handled.
If you have any questions about this Privacy Policy, wish to exercise any of your data subject rights, or have a concern about how your personal data has been handled, please contact our Data Protection team through the following channels:
We will acknowledge all privacy-related requests within five (5) business days and endeavour to provide a substantive response within thirty (30) calendar days. For complex requests, we may require up to ninety (90) days in total, in which case we will inform you of the extension and reason for it.
If you are not satisfied with our response to your privacy concern, you have the right to escalate your complaint to the relevant supervisory authority responsible for data protection enforcement in your jurisdiction.
For full details of the rules governing your use of the manak24 Platform, including account eligibility, betting rules, bonus terms, and prohibited conduct, please review our Terms & Conditions. For information about responsible gambling tools and support resources, please visit our Responsible Gambling page.
All data exchanged between your device and manak24 is encrypted in transit using bank-grade TLS. Your login credentials, financial details, and personal information are never transmitted in plain text.
manak24 does not sell, rent, or trade your personal data to any third party for marketing purposes. Your data is used solely to operate your account, process payments, and comply with legal obligations.
Identity documents submitted during KYC are processed by specialist verified providers, stored encrypted, and retained only for the minimum period required by applicable AML legislation.
You hold rights to access, correct, delete, and port your personal data. You can withdraw marketing consent at any time. Submit your request via live chat or email and we'll respond within 5 business days.
We clearly distinguish between essential cookies (required for the Platform to function) and optional analytics or marketing cookies, which require your consent. Manage your preferences at any time.
The manak24 platform undergoes periodic security assessments and penetration testing. Vulnerabilities are tracked and remediated promptly to maintain the integrity of the systems holding your data.
Have a question about your data or want to exercise your privacy rights? Our multilingual support team is available 24/7. Visit our homepage to explore the full manak24 experience. For players aged 21 and above only.